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Prtg probe disconnected. thank you in advance for your time and consideration.

  • Prtg probe disconnected. The PRTG is a fresh installation running 4-5hrs before shutting down the Computer and turning it on next day Aug 6, 2012 · I rebooted both the remote probe and the main server but the remote probe still show up in the GUI and web as a Disconnected probe with the probe health as being down disconnected probe remote Created on Aug 6, 2012 3:46:42 PM Path for probe data storage. Cluster node data. Apr 6, 2018 · More than 500,000 users rely on Paessler PRTG every day. I don't know how recover the correct status for the local probe. We have 2 probe, first one is in Boston ( Local probe and main PRTG server ), second one is in London ( remote probe ). Check if all services have started correctly: web and core. Feb 2, 2017 · Last night, my server start to become unstable in collecting data. prtg snmp-wmi Mar 3, 2022 · When you have ensured that communication between all your remote probes and cluster nodes is possible, you will immediately see the monitoring data from the remote probes on your cluster nodes, and all PRTG servers will show the same sensor values on the remote probes. Created on May 11, 2011 6:03:09 PM. Help me please. When I see in the Logs > System Events > Probe Related, there are so many message contains "Probe "Local probe" at 127. 1 of PRTG. You will see this in the interface of PRTG. MomoZoom Jun 15, 2010 · Intuitive to Use. 1:xxxxx has disconnected" and then after few minutes, the probe is connected again. Is there any way, without adding a ping sensor to each probe, of sending a notification when the probe is disconnected. I've since changed the registry setting "ProbeUpdateMaxNew" to prevent this happening again. Aug 13, 2024 · Because of this, the sensor still can monitor the status of the PRTG server even if the probe is disconnected. 5/28/2013 3:53:57 PM Probe Health Up 100 % 5/28/2013 3:53:23 PM Probe Health Down Disconnected. To edit the core–probe connection settings, you can also use the PRTG Administration Tool on your PRTG core server. See full list on kb. For a correct connection, the log should look similar to this: 11/6/2023 1:21:58 PM PRTG Probe V23. Beginning system scan. I have one device sending Security Policy logs to it now. How To Fix or Resolve PRTG Stop or Not RunningHow To Fix or Resolve PRTG Local Probe Service Disconnected#prtg #running #notrunning #localprobe #disconnected Aug 14, 2012 · My local probe is disconnected, aswell are the other probes disconnected. 5114. I scanned my system for errors: ----- C:\Users\administrator>sfc /scannow. XXX:58509 hat sich verbunden During the restart, all users of the PRTG web interface, the PRTG app for desktop, or the PRTG Apps for Mobile Network Monitoring are disconnected and reconnected. As soon as a probe is started, it automatically connects to the PRTG core server, downloads the sensor configuration, and starts its monitoring tasks. Any ideas on how i can troubleshoot what the problem is? thanks. PRTG automatically creates this sensor with a cluster installation. Can you please re-check all the necessary settings (PRTG Server Admin on the Core Server; PRTG Probe Admin on the Remote Probe Machine; and especially the settings in the webinterface in "Setup"->"System Administration"->"Probes" in terms of the Allow and Deny IPs lists). And then move onto the next remote probe. You cannot manually delete it or add it. PRTG Manual: Probe Health Sensor. We had a short network outage and since then this remote probe has remained in a disconnected status. Sep 21, 2015 · PRTG Probe Service and PRTG Core Server Service are running, still PRTG shows "Probe device disconnected". May 31, 2018 · A remote probe for around 300 sensors has fallen to the disconnected state. Mar 1, 2016 · My PRTG server is showing Local probe Disconnected message. Jun 24, 2011 · One of our multiple probes refuses to reconnect. disconnected-probe local-probe service Jan 19, 2021 · My remote probe has been disconnected for 2 weeks. The Sensor has green color but this message is alarming. 1, all 33 of our remote probes tried to upate at the same time, this saturated our internet connection and caused most of them to fail. I restarted my server it also didn't worked. XXX. Here is the remote probe log below. It shows the status of the PRTG probe (either for the local probe, a remote probe, or a cluster probe). I've tried using the method of disabling the MAC scan and it didn't helped. Go to the windows server and start the PRTG admin application. If you delete a disconnected remote probe, it does not stop the PRTG probe service on the remote probe system and does not affect the startup type. 6. Apr 20, 2016 · I have some questions about PRTG. 11. 2015 10:06:35 Keine Probe W7PERF09 Getrennt Probe ""W7PERF09" " auf 172. Scheduled restart of PRTG services: Restart the PRTG probe service on the probe system. May 31, 2012 · After upgrading PRTG to version 12. Jan 23, 2024 · Public services on the internet using any of the probes. 1427. log. Feb 12, 2021 · More than 500,000 users rely on Paessler PRTG every day. Votes: 0. You can initiate a restart of the PRTG probe service in the Administrative Tools in the PRTG web interface. Efficient troubleshooting in case of server issues is now always possible. disconnected local-probe prtg9 Feb 14, 2013 · Probe Disconnected. Use the Multi-Platform Probe Health sensor instead. Define a schedule under Restart Schedule. 03. Jan 24, 2023 · Our system has multiple servers acting as remote probes. Note that if you're running teamed NICs (via Windows) it's required and cannot be disabled. If you have issues with setting up a remote probe connection, take a look at the following: PRTG Manual: Classic Remote Probe Setup via Device Tools, sections Step 1: Meet the Requirements and Debugging. Tried restarting services, but that didn't seem to work. Not solved?: check the logs on core server and probes to see resin for disconnect. The administrator can also deny a probe which will then be disconnected. PRTG does not notify you if a remote probe is disconnected from a cluster node. This causes either the probe Windows service or the entire machine running the PRTG probe to restart on the specified times. Easy to manage. The same holds true of the IP address in case was provided using the * wildcard (10. What can I do? Why does my probe restart itself? Connection issues with remote probes. Any advice short of reinstalling the probe software? 2020-11-05 09:40:33. 2. Therefore, explicitly check on a cluster node if remote probes are connected (for example, via the device tree in the PRTG web interface on a cluster node). The remote probe will continue to try to reconnect to the PRTG core server until you manually stop the PRTG probe service or uninstall the remote probe on the remote probe system. com I just installed PRTG on a Win Server 2016 Hyper-V VM, and right from the start the Probe Health sensor gave me the error "Probe disconnected". If you select this option on the local probe, the PRTG core server service restarts as well. Thank you for you Apr 18, 2016 · disconnected down prtg-probe-health. It could also be, that your probe needs some more ressources (mostly CPU). Please refer to this Knowledge Base article in your email. PRTG Network Monitor 7. Mar 25, 2014 · My local probe is constantly "disconnected". I can toggle the service from services and the prtg administration GUI and no errors. The PRTG server that is responsible for management and configuration of In this PRTG Tutorial, we're going to see How to Install PRTG Remote Probe on Windows Server 2019 and also configure security settings for remote probe serve So one of our sites lost internet access in the middle of the night. Beginning verification phase of system scan. device disconnected probe Nov 30, 2017 · I recently added the syslog sensor to my PRTG install. Note: This setting is relevant merely for probe only installations, for example, when running a remote probe on the system. thank you in advance for your time and consideration. Dec 7, 2015 · Please specify if the sensor of the local probe is shown as disconnected, or if a remote probe is affected. Jul 13, 2011 · I have installed new PRTG 8 on Win7(64bit) and it work fine for a few days and after, the local probe is disconnected. 3. Open the one with the most recent date. But last week, I found this case came back. We already tried the MAC lookup fix in the registy and rebooted the server. when the probe is disconnected Mar 11, 2013 · We had to change the IP address of our PRTG Server now the Server shows the core probe and all associates groups as being disconnected. You can review the states of each cluster node on this sensor's Overview tab. 5. Server is reachable by any means, no apparent errors found in System or Application Log. 1 Reply. If "any" IP is allowed, the probe should continue to work normally. I'm currently running 14k Sensors on 8 Probes. 2557 Aug 18, 2018 · Hi there, Are you running PRTG on VMWare by any chance and use VMXNet3 NICs? If so, please disable all TCP offloading options in the device drivers. You can also take a look at the log files of the classic remote probe. Created on Feb 14, 2013 10:10:13 AM. Our London network devices added to London remote probe node and Boston network devices added to main server ( Boston ) node. If you run PRTG in a cluster, this action is executed on the cluster node you are logged in to. Use the PRTG Administration Tool on the probe system to start a disconnected probe on a Windows system. If you already updated to 18. 1235 Aug 8, 2018 · of the PRTG core server of the remote probe in question The logs are located in "C:\ProgramData\Paessler\PRTG Network Monitor\Logs (System)" on each probe. Nevertheless, you can adjust the notifications for the remote probes to delay the messages. a full PRTG installation, the path setting in this window is overridden by the path defined in the settings of PRTG Server Administrator. 3230 x64 to version 13. Apr 12, 2012 · Hi, My fresh installation of PRTG stopped working after 3 hours of work. For more information, please see PRTG Manual: Probe Settings In the case that the Core Server and the Probe have not the same time, PRTG tries to adjust this. Situations where no health data for the PRTG server is available when the local probe is disconnected are a thing of the past. Add comment Created on Dec 8, 2015 1:52:31 PM by Arne Seifert [Paessler Support] Windows server 2008 R2 Standard. 63. how happen it ? to insert all configuration hand by hand is very hard. No further connection attempts will be accepted and the probe IP is added to the Deny IPs list in the probes system settings (see System Administration—Core & Probes section). Now we have about 25 remote probes with status "Manual update required". Find out how you can reduce cost, increase QoS and ease planning, as well. You cannot restart disconnected probes here. 400411 NOTI TId 3636 ProbeMonitoringModules> Do not send Module Information: paessler. Accepted Answer. I also tried to restart the services, but again no success. I've already tried with NoMacScan registry modification, but with no results. More than 500,000 users rely on Paessler PRTG every day. Select Remote probe sends data only to primary master node in the probe settings for one or more remote probes to lower bandwidth usage if necessary. How PRTG Probes work. Cluster communication operates normally but on Sensor Probe Health (Cluster Probe Device) I can see Last Message: Disconnected on both servers. I tried to restart it ,but it didn't worked. Not sure how to troubleshoot. If this fails, a possible result is that the TCP connection is dropped. disconnected Mar 11, 2015 · Within the PRTG web interface, the remote probe connects and holds the connection for 5 min. I would log into to the server that is holding the remote probe and after a certain amount of time, the probe will disconnect, and when I log into the server to check it, the server reconnects and the alarms go away. 4. Cluster node states. Restart disconnected probes on non-Windows systems directly from the probe system. All probes appear greyed out. How to fix the Probe Health? Jun 19, 2010 · That depends on how the remote probe IP is configured within the web interface. disconnected reconnect remote-probe Hello David, I assume that you are referring to the manual update of a connected Remote Probe, is this correct? If so please note that usually, PRTG updates connected Remote Probes automatically, and manual updates are required only on rare occasions. I can't reproduce it at an instant, that's why i started a screen session with the probe manually started in the screen session to see if the probe dumps a tracelog to the console when it crashes. disconnected local probe Feb 23, 2021 · More than 500,000 users rely on Paessler PRTG every day. can I import my previous configuration ? thanks. Under Local Probe , when expended Probe Device there are 3 measurements: Core Health this shows me Up and 100%, second is Probe Health - shows Down and 0%, third one is System Health and that shows UP and 100%. Is it possible to update them manually in order to control when they will go down? It would be beneficial to pause/stop the monitoring service for that remote probe, install the update manually, and then reboot/resume PRTG monitoring. I have lost the connection of the local probe (status deconnected) and of course all sensors are greyed out. paessler. I can log in, but all my sensors are down and I can see that Local Probe is shown as disconnected due to probe health. If you for example enter 3600s for the notification, the trigger will start to count as soon as the remote probe disconnects, but it will perform an additional Sep 26, 2017 · This is PRTG running on Windows 7 virtual machine. 2015 10:01:33 Keine System Benutzer Verbunden Probe "W7PERF09" auf 172. Web server is running, all else appears normal. Best Answer. 16. Hello, can you please send us a screenshot Allow mini probes to connect to the PRTG web server: Mini probes can connect to the PRTG web server and use the defined TCP port for the web server for this purpose. Dec 5, 2019 · If the Remote Probe is not running the same version as the Core Server, the Probe will not successfully connect to it and state that a manual update is required. disconnected-probe failover Feb 22, 2013 · Scheduled restarts: You can set scheduled restarts of PRTG services in the Administrative Probe Settings on the Settings tab of a probe. How can y solve it? Thanks, Regards . Below is sample of the logs message. probe-disconnected prtg prtg13. I try to reconnect this probe almost every day. 0. Use this if you Editing the registry branch HKEY_LOCAL_MACHINE \ SOFTWARE \ Wow6432Node \ Paessler \ PRTG Network Monitor \ Probe \ I did not do, because I do not see the point, because the Local Probe goes into Disconect not after you restart the server, and during its normal operation. However it does not reconnect and it hasnt written to the PRTG Probe Log in 2 weeks which i find very odd. I of course got some alerts from PRTG showing that the probe was disconnected and then when the connection recovered I got a stack of notifications showing it had recovered. The problem is that the Probe Health keeps disconnecting. Jan 29, 2013 · We just upgraded PRTG Network Monitor from version 12. But what would be really useful was an update on what the probe was seeing during the outage. PS: if you are using the same IP for the reinstalled PC, make sure to delete the IP from the denied probe IP list, after you deleted the old probe from the configuration. Permalink. My Probe Health Disconnect & All Sensors often grey. I have X out any confidential info. I manually updated a few of them, to the same version as the PRTG server, and restarted the remote probe service, and they are still remaining disconnected. 400411 NOTI TId 3636 Probe> Login OK: Welcome to PRTG 2020-11-05 09:40:33. Down status. Should I be concerned or is it normal? Currently Installed Version 13. You can find a lot of information about the health of your PRTG Server. Jul 23, 2013 · We have two servers in cluster. This ensures that unauthorized probes cannot connect to a core server. Other reasons could be: Wrong Access Keys IP is listed in the "Deny IPs" list (Setup > System Administration > Core & Probes) Wrong PRTG Version installed Aug 25, 2010 · or simply reinstall your PC, install remote probe and connect to server, move sensors from the old probe to the new one. They are monitoring our Boston and London networks. Have a look under Setup -> System Status. The default port for secure connections is 443. The Probe Health sensor monitors internal PRTG parameters. e. I have WMI sensors Jul 12, 2018 · The company I work for monitors a large number of customer sites using PRTG and we have remote probes installed at around 50 sites. core disconnected probe May 11, 2011 · disconnected probe prtg. Then you can delete the old probe from the configuration. Aug 21, 2017 · I'd like to take a look into the log files of the remote probe. If this will not help you should increase scanning intervals or spread your Sensors to a second probe. It checks various parameters of your PRTG system which can affect the quality of the monitoring results: Health: This index value sums up the probe state into a value between 100% (healthy) and 0% (failing). The service PRTG Probe Service hungs in stopping state . 1266 x64 and the remote probes are all disconnected. Please advise. 1. Hi PRTG Admin, Last year, I configuration PRTG & found Probe Health Disconnect & All Sensors often grey, then open case to PRTG (Case PAE1085211) This case already solve by set interval time to 5 minutes for all WMI sensors. 90. For an installation of PRTG core server and probe, i. PRTG probe service: V20. Allow mini probes to connect to an extra port: Mini probes can connect to the PRTG web server via a specific port. This sensor does not support multi-platform probes. The PRTG core server sends new configuration data to a probe as soon Apr 10, 2018 · Suppressing the visible alarm status in PRTG is not possible for disconnected remote probes. Explicitly check on each cluster node if a remote probe is connected. This process will take some time. 1427 PRTG Administration Tool: V20. It shows the status of the probe system and checks various parameters of the probe system that can affect the quality of the monitoring results. I think it's anytime i try and search through the syslog data that it causes the probe to fail. Yes, I tried to restart the remote probe, but still Mar 30, 2017 · The PC has been turned off today at 04:31 and the last time the problem has occured it was like the same, after shutting down and starting the computer again (like 3 hours later) the local probe was disconnected and never came back :(. If I'm wrong, please correct me. For some reason the PRTG Probe Service was set Sep 23, 2010 · Hello, so far we are not aware of any general problem with the Remote Probes in version 8. I'm new to this software so I'd like some help on this one, thanks. Sensor probe health disconnected. XXX:58509 hat die Verbindung getrennt 11. May 18, 2015 · There is no entry in the logfile as i already stated in my initial request. If at least one cluster node is disconnected, this sensor shows the Down status by default. 43, the logs are rather in "C:\ProgramData\Paessler\PRTG Network Monitor\Logs\core" and "C:\ProgramData\Paessler\PRTG Network Monitor\Logs\probe" respectively. Start these services if not running or restart core server if they were running. The probe process writes log files with a file name in the format PRTG Probe Log (x). MomoDNS 2020-11-05 09:40:33. * for example) and the IP in case is within the same range. It appears to connect, mind you, the settings have not changes, this was a probe that was functioning correctly. Created on Apr 18, 2016 2:39:10 PM. Could you please zip and forward the folder: C:\ProgramData\Paessler\PRTG Network Monitor\Logs (System) of the remote probe host to [email protected]? I will check the log files and see what's causing the issue. rwuqvz yrdm oqjyqa jxse lnlll qlyq yqjo spqqhb zkvid bkxhin